Terms & Conditions

Welcome to Ivy’s website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site, you agree to comply with these Terms.

Use of the Website

Ivybahrain.com is an online service for the sale of flowers, chocolates and home accessories and other merchandize (“Products”). Ivy is Ivy Chocolates and Flowers located at Shop 222 Road 2827 Block 428 Al Seef District, Kingdom of Bahrain and Shop 91 A Road 14 Block 914 Riffa, Kingdom of Bahrain. Ivy operates under commercial registration no. 92914-1 and 92914-2. Ivy owns and controls the website.

To purchase through the website, you will be requested to either register or provide your email address and other details so you can check out as a guest. This information is required to handle your transaction effectively and efficiently.

Payments are accepted online so it is important to ensure all requested information are entered accurately. This ensures that there will be no delay in processing or dispatching the order. All information provided is treated with strict confidence. It is not shared with any third parties and all customer data is held on a secure server.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

If your personal information changes, please update your account accordingly.

Ivy may modify these Terms at its own sole discretion. If you do not agree to the changes in these Terms, you should stop using this Website. By using the website after any Term updates or changes, you agree to comply with them. Any Terms changes made after you have placed an order will not affect the order.

Intellectual Property Rights

Ivy is the owner of all intellectual property rights in this website including all photographs and material unless clearly stated otherwise.

You may not use any of the photographs, descriptions or any material on this website for any commercial purposes.

Making A Purchase

When making a purchase on this website, you are agreeing to buy the product for the price stated, subject to these Terms.

The website offers products by occasion, item type or brand. Each item comes with a photograph, a brief description and the price. Item measurements stated in the description is for size guidance only. It may vary as each arrangement is hand made. Furthermore, flower colors and types may vary from the photographed item as flowers are seasonal and based on availability. Ivy offers no guarantee that the item will look exactly 100% identical to the photo provided.

You can choose the item you would like to purchase, the quantity of the item, and the pick up or delivery location. You may order different items to be delivered or picked up at different times and locations. For pick up orders, you will receive an email when your order is ready for pick up at the branch you selected.

Once you completed your shopping, you can review your items in the shopping cart and confirm the order by clicking on ‘Proceed to Checkout’.

Please note that the website lists available and unavailable products. However, you may only purchase available products. Therefore, in the rare occasion that an ordered product is not available, the user will be contacted by an Ivy staff member to suggest another item within the same price. If the customer choses to not receive a suggested replacement, the order will be cancelled and refunded to the customer’s card.

Ivy accepts your order once you receive an email notification stating that the order is ready for delivery or pick up. In some cases, Ivy may refuse to accept your order if the product is out of stock or authorization for your payment has not been successful.

Ivy reserves the right to reject any offer to purchase by you at any time and at our sole discretion.

If you require any information regarding your order or any further information regarding an item before you place an order, please contact one of our branches on the below numbers:

Al Aali Mall branch – 00973-17179493

Riffa branch – 00973-17179417

Or by Email on info@ivybahrain.com.

Pricing and Payment

Prices of items shown on our website is displayed in BHD. The prices includes VAT.

All payment transactions made on the website are processed using a secure online payment gateway that encrypts your details in a secure host environment. If the payment method is declined, Ivy is not reliable for any delay or non-delivery.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

All care is taken, as it is in Ivy’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Ivy cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Customer Satisfaction

At Ivy, customer satisfaction is always a top priority. While we give special care in preparing and delivering your order as requested. In the unlikely event of receiving damaged goods or items very different from the order, you are kindly requested to call us or email us on info@ivybahrain.com. A suitable compensation will be provided to the customer according to the case.

Product Delivery

During the product delivery of any order, if the recipient is not available in the address specified by the sender or if the address is incorrect or if the recipient chooses to decline the order, the order shall not be delivered to anywhere else. For such orders, Ivy offers no refund to the sender as the order has already been prepared and sent out for delivery. The sender could call us to arrange a time to pick up from the associated branch or have it delivered to another address with an additional delivery fee.

Accessing Our Website

Using and ordering on our website is free of charge.

We do not guarantee that it will always be available. We may suspend, withdraw or discontinue any part of our website without notice.

Viruses

We do not guarantee that our website will be free from viruses or bugs at any time. It is advisable to use your own protection software.

You must not introduce any viruses or trojans or any other materials to harm the website. Breaching this will be reported to local authorities.

Contacting Us

If you require any assistance in ordering or if you would like to provide you feedback, please email us on info@ivybahrain.com or call us on the numbers listed below:

Al AAli Mall – 00973-17179493

Riffa – 00973-17179417

English