At Ivy, we respect the privacy rights of all our online visitors and recognize the importance of protecting the information collected about them.
What information is collected?
We collect personal information in several ways:
- When you visit any of our websites, and use your account to purchase.
- When you make an online purchase, and check out as a guest (in which case we collect transaction-based data enabling us to send your purchase to you).
- When you register an account with us.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc.
By registering an account, you are consenting to the collection of some of your personal data. If an order is placed with us, we hold personal information including your name, email address, phone numbers, home address, delivery and billing address(es) so that we can process and fulfill your order.
Saved card payment details will never be shared with third parties and will only be used to process your order, using our secure payment partner’s systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you more personalized content. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services. We always keep such data anonymously.
Use of Your Personal Information
Ivy may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates.
We may use your personal information anonymously for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve the Website design to better meet our visitors’ needs.
All comments, queries and requests relating to the above policy are always encouraged.
Please contact us on email@example.com or at the following address:
Ivy Chocolates and Flowers
Shop 222 Road 2827 Block 428
Al Seef, Kingdom of Bahrain
Tel. 00973 17179493