Shop Policy

At Ivy, customer satisfaction is always a top priority. We give special care in preparing and delivering your order as requested.

In the unlikely event of receiving damaged goods or items very different from the order, you are kindly requested to call us or email us on [email protected]

As we are dealing with perishable items, returns are accepted for damaged or incorrect orders within the same day only.

Cancellation of orders cannot be accepted after the order has been prepared.

If a customer requests an order refund due to any reason and if the order has not yet been prepared, a refund as credit note will be given to customer. Refund credit notes can be used at any time for any item within one year.

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